Returns

We offer a 14-day return policy. You have 14 days from receiving your order to request a return.

To be eligible:

• Items must be unused, unopened, and in their original sealed packaging
• Must include hygiene seal (if applicable)
• A receipt or proof of purchase is required
• Customers are responsible for the cost of return shipping.

To ensure your return is processed as quickly as possible, please send your item to the correct address based on your location:

For USA orders:
Radial Inc FAO UKLASH
350 Omega Parkway
Shepherdsville, KY 40165

For UK / Rest of the World orders:
UKLASH
PO BOX 12
Nottingham
NG7 2GB
United Kingdom

Please return with the dispatch note or leave a note inside with the order number so we can allocate the return. Please do not add any other notes.

• Returns are processed within 3 working days of receiving your item
• Approved refunds are issued back to your original payment method (card or PayPal)
• Refunds typically take up to 10 business days to appear in your account
• If more than 15 business days have passed since approval, contact us.

Please inspect your order as soon as it arrives. If anything is wrong, contact us immediately so we can sort it out as quickly as possible.

Yes. The following items cannot be returned:

• Opened or used personal care/beauty products
• Gift cards

If you're unsure about a specific item, just reach out to us before returning.

No, we do not offer exchanges.

If you'd like a different product, simply return the item you have and place a new order once your return is approved.

Note: Prices may vary and are subject to change. We do not price match original or current prices.

Yes! Under the EU 14-day cooling-off period, you can cancel or return your order within 14 days for any reason.

To qualify:

• Item must be unused, in its original condition, and with original packaging
• Proof of purchase is required

We offer a 100% money-back guarantee if you’re unhappy with the results. Just contact us with your query—we’re here to help!