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Guaranteed growth or your money back.
We believe in our transformative serums and how they can supercharge your natural beauty routine.
Our serums are expertly formulated by biologists and industry experts with over 50 years of experience, leading us to feel confident in the life-changing effects they can have on your lashes and brows. So much so, that we’re prepared to give your money back in the unlikely event that you are unhappy with the results.
We understand that everybody’s skin and hair is different and we want to allow our cherished customers to try UKLASH products on a risk-free basis, which is why we introduced our Money-Back Guarantee.
What is the UKLASH Money-Back Guarantee?
A policy that allows you to receive a refund if you do not achieve the expected results from our Eyelash and Eyebrow Serums after 12 weeks of continuous use.
Are there any exceptions to the Money-Back Guarantee?
In order to receive a refund through the Money-Back Guarantee you must only claim for one product from your first order on uklash.com and the order must have been placed within the last four months.
Only some UKLASH products are covered by the Money-Back Guarantee; please refer to the product page to check whether your item is covered.
How do I claim the Money-Back Guarantee?
1. Take a clear, time-stamped, make-up-free photo of your lashes or brows before starting to use the product
2. Take a clear, time-stamped, make-up-free photo of your lashes or brows after 12 weeks of consistent use of the product
3. Send both photos, plus a clear photo of the product you have used, to our customer experience team by clicking the ‘Start Your Claim’ button below, emailing ‘contact@UKLASH.com’, or submit via the form at the bottom of the Contact Us page on the UKLASH website
We will aim to process your request within 3-5 working days
We need to see for ourselves the effectiveness of the product and want to gain insight into our customer’s experience.
It can take up to 12 weeks to see full results from any lash or brow serum due to the duration of the hair growth cycle and at what point within the cycle you started to use the serum. Our serums are powered by active ingredients that accelerate growth during the Anagen Phase, also known as the Growth Phase, and offer soothing ingredients to elongate the Telogen Phase, also known as the Resting Phase, helping hair follicles to stay attached for longer, resulting in longer lashes and fuller brows.
After 12 weeks of consistent use of our Eyelash Serum:
85% Saw longer lashes
80% Saw fuller lashes
88% Saw healthier lashes
After 12 weeks of consistent use of our Eyebrow Serum:
84% Saw denser brows
86% Saw thicker brows
85% Saw healthier brows
To claim our Money Back Guarantee you must only use one serum consistently for 12 weeks.
Our Money Back Guarantee can only be claimed on your first serum purchase which must have been processed by uklash.com within the last four months.
On the rare occasion that one of our products does not suit your skin, please contact our customer care team so they can assist you further.
Any camera or phone will work; as long as the images are clear and well lit, to show your make-up free lashes or brows before and after using the serum.
Once our team has reviewed your claim and it has been accepted, please allow three to five working days for the refund to be received into your account.
Qualifying products:
Eyelash Serum
Sensitive Eyelash Serum
Eyebrow Serum
Sensitive + Ukbrow Serum Set
Eyelash Serum + Eyebrow Serum Set
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